WHAT METHODS OF PAYMENT ARE ACCEPTED?

WE ACCEPT PAYMENTS BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER), PAYPAL, AMAZON PAY, APPLE PAY. WE DO NOT ACCEPT PRE-PAID CARDS.

WHAT SHIPPING COMPANY DO YOU USE AND HOW DO I TRACK MY ORDER?

DOMESTIC AND INTERNATIONAL ORDERS ARE SHIPPED VIA THE UNITED STATES POSTAL SERVICE (USPS), FEDERAL EXPRESS, OR DHL.  AURA SHIPS TO P.O. BOXES AND U.S. MILITARY BASES IN ADDITION TO RESIDENTIAL AND BUSINESS ADDRESSES.

PLEASE MAKE SURE THE ADDRESS IS ENTERED IN ENGLISH AND CORRECTLY FORMATTED TO AVOID RETURNS. TRACKING NUMBERS ARE EMAILED WHEN THE ORDER SHIPS. ONCE ITEMS ARE SHIPPED, CUSTOMERS MAY TRACK THE PACKAGE VIA THE SHIPPING CARRIER INDICATED IN THE SHIPPING NOTIFICATION EMAIL.

INTERNATIONAL SHIPMENTS MAY BE CHARGED ADDITIONAL CUSTOMS DUTIES AND TAXES NOT INCLUDED IN THE BASE SHIPPING COSTS. THESE FEES ARE DETERMINED BY THE RECEIVING COUNTRY BASED ON ITEM TYPE AND DECLARED VALUE.  AURA MAINTAINS NO CONTROL OVER ANY ADDITIONAL DUTIES AND FEES ASSESSED. CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS FEES.

MY ADDRESS IS WRONG. CAN I CHANGE THE ADDRESS?

OUR SELLER AND BUYER PROTECTION POLICIES DO NOT ALLOW FOR ADDRESS CHANGES. PLEASE DOUBLE CHECK THE ADDRESS BEFORE COMPLETING THE ORDER AT CHECK OUT, MAKING SURE APT, UNIT, OR SUITE NUMBERS ARE INCLUDED. IF AN ADDRESS WAS ENTERED IN ERROR, PLEASE EMAIL AURAANIMEHELP@OUTLOOK.COM WITH THE ORDER NUMBER.

I MADE A MISTAKE TO MY ORDER. CAN I ADD ITEMS OR CHANGE THE SIZE TO MY ORDER?

UNFORTUNATELY, WE CANNOT MAKE SIZE CHANGES OR ADDITIONS TO EXISTING ORDERS. ONCE AN ORDER HAS ENTERED OUR PROCESSING SYSTEM, WE ARE UNABLE TO MODIFY OR CANCEL THE ORDER.

CAN I RETURN SALE ITEMS?

ITEMS PURCHASED ON SALE ARE FINAL SALE - NO EXCEPTIONS. EXCHANGES AND REFUNDS AND RETURNS ARE NOT OFFERED ON FINAL SALE ITEMS. PLEASE SHOP WISELY.